Shipping policy

• Processing Time: Orders are typically processed and shipped within three business days after we receive a payment confirmation from our payment processor. This confirmation may take a few hours or even a day depending on the payment method.

• Shipping Methods: We offer standard shipping via the United States Postal Service (USPS). Expedited shipping options may be available for an additional fee.

• Shipping Fees: Shipping fees are calculated at checkout based on the weight and destination of your order. We use a standard shipping rate table that considers the package weight and the distance it needs to travel to reach you. This ensures you are charged a fair and accurate shipping fee for your order.

• Delivery Time: Delivery times vary depending on your location and the shipping method selected at checkout.

• International Shipping: We currently only ship within the United States.

• Order Tracking: Once your order has shipped, you will receive a tracking number via email to track your package's journey.

• Item Delivered: If the item is showing delivered but you cant find your package. You need to contact your local post office for help with finding package or filing a claim for the package. We are not responsible for Porch Pirates or thieves of missing packages.

Contact information:

If you would like to contact us to understand more about shipping or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to contact@scentfactory.com.